Frequently asked questions


  • We are the only authentic, official merchandise store for the Afro Soul Festival. Any merch sold elsewhere is not genuine festival merchandise.


  • All of our products are limited edition and made exclusively for this festival. This release is only available for a limited time and in limited quantities.

  • The pre-sale is open for a strictly limited time. Once the pre-sale closes, no further orders can be placed and no extensions will be made - no exceptions!

    If you want your merch, make sure you order before the closing date.


  • All sales are final due to the limited edition, pre-sale nature of our products. Please double-check your order details (including sizes, quantities, and delivery address) before completing your purchase.


  • Orders are shipped within 1–2 weeks of the pre-sale closing date.

    Shipping does not begin until after the pre-sale has closed. You will receive an email with your tracking information.

  • Yes! All deliveries will be received prior to the festival for both Australian and New Zealand customers.

  • Yes, we ship to customers in both Australia and New Zealand.

  • No. All products are final sale due to their limited edition, pre-sale nature. We do not accept returns or exchanges for change of mind, incorrect size selection, or any other reason.

    If your item arrives faulty or damaged, please contact us as soon as possible. We will offer a replacement in the first instance. If a suitable replacement is not available, we will issue a refund for the faulty or damaged item.

  • Tracking information will be emailed to you.

    Shipping begins after the pre-sale date (August 14). This means you may receive tracking details 1-2 weeks after you place the order.

    All orders will arrive in time for both AU and NZ events.